We Organize Pick-Up, Transport and Return Easily

Introduction: Service Without Friction

In robotics, logistics is as important as technology. A robot is not a smartphone—it can weigh 50 kilos, include sensitive sensors, or require specialized packaging. For many clients, the greatest fear is not the repair itself, but the complexity of sending and receiving the robot safely.

At ASIMOV, we remove that barrier completely. Our philosophy is simple: if your robot needs service, we take care of everything from door to door. No stress, no third parties, no hidden costs. Just a smooth process where pick-up, transport, repair, and return are managed under one roof.

This is what we mean when we say: “We organize pick-up, transport and return easily.”

Why Logistics Matters in Robotics Service

Robots are expensive, delicate, and often mission-critical. Poor handling during shipping can cause more damage than the original fault. That is why ASIMOV designed its logistics service as a core value proposition:

Safe transport of high-value hardware (quadrupeds, humanoids, exoskeletons, medical bots).
Custom packaging solutions to protect sensors, joints, and batteries.
Certified logistics partners trained specifically for robotics.
Insurance coverage for the full replacement value during transport.

By controlling logistics, we guarantee zero risk for the client.

The Pick-Up Process: Fast and Personalized

The journey begins with a single request: a form in the ASIMOV dashboard or a call to our support line.

Client Request
- Submit robot model, location, and urgency.
- Choose preferred pick-up time slot.
Packaging & Preparation
- We send a specialized crate if needed (anti-shock, humidity control, secure straps).
- For smaller robots, we provide ready-to-use protective boxes.
On-Site Pick-Up
- Certified courier arrives, verifies the unit, and seals the packaging with tamper-proof locks.
- Digital receipt sent instantly to the client.

This process is designed to be as simple as sending a parcel, but with the rigor required for advanced robotics.

Secure Transport: Robotics-Grade Logistics

Moving a humanoid or quadruped is not like transporting consumer electronics. That is why ASIMOV works only with authorized logistics partners specialized in delicate and high-value technology.

Shock absorption systems to prevent sensor damage.
Temperature and humidity control during transport.
GPS tracking so clients can follow the robot in real time.
Customs clearance for international shipments, managed by ASIMOV.

Every robot travels under full insurance, covering the total replacement value. Clients know that even in the rare event of an incident, they are fully protected.

Repair or Replacement in Our Labs

Once received, robots are registered in our system, diagnosed, and either repaired with original parts or replaced if that is the smarter option. The logistics system remains connected to the repair cycle, meaning:

Clients see live updates (robot in lab, under repair, in testing).
Estimated return dates are updated automatically.
Loaner units are shipped immediately if downtime is critical.

This integration ensures total transparency from pick-up to return.

The Return: Ready-to-Work Robots

When service is complete, the robot is shipped back using the same secure system:

Pre-Delivery Testing
Every unit undergoes functional and safety tests before leaving the lab.
Secure Packaging & Return Transport
Same protection, tracking, and insurance as the pick-up.
Seamless Handover
Robots arrive plug-and-play ready, with AI agents migrated, batteries charged, and software updated.
Final Confirmation
Client receives digital confirmation, service report, and renewed warranty.

The result: robots are not just returned—they are returned better than when they left.

Benefits of ASIMOV’s Logistics Model

Zero Client Effort
Businesses don’t waste time with couriers, customs, or packaging.
Full Insurance
Every stage (pick-up, transport, return) is covered for full replacement value.
End-to-End Transparency
GPS tracking and live dashboard updates keep clients informed.
Plug-and-Play Returns
Robots arrive ready to operate, with no extra setup required.
Global Reach
From Madrid to Dubai, Vienna to São Paulo, ASIMOV handles local and international logistics seamlessly.

Case Study 1: Industrial Pick-Up in Remote Area

An oil & gas company in northern Norway needed urgent repair of an inspection quadruped. Remote location and harsh weather made logistics difficult.

ASIMOV Solution: Sent a climate-controlled crate, coordinated helicopter + truck transport, and delivered the robot to our Vienna lab. After repair, the unit was returned in under 7 days.

Case Study 2: Hospital in Madrid

A hospital’s disinfection robot needed battery replacement. The unit was too heavy for staff to ship.

ASIMOV Solution: Our logistics team collected the robot directly, provided a temporary loaner, and returned the serviced unit within 72 hours. The hospital never lost disinfection coverage.

Case Study 3: Hotel in Dubai

A humanoid concierge malfunctioned during peak tourist season.

ASIMOV Solution: We arranged same-day pick-up, shipped a replacement concierge unit, and returned the repaired original later. Guests never noticed service disruption.

Integration with ASIMOV Token

Even logistics integrates into our ecosystem:

Clients can pay pick-up and transport fees with $ASMV tokens.
Token holders receive discounts on logistics services.
Stakers can earn priority shipping as a reward.

This makes even after-sales logistics part of the Web3-enabled ASIMOV economy.

Global Scalability

The service is designed to grow with ASIMOV’s expansion:

Europe: Flagship labs in Madrid, Vienna, Amsterdam.
Middle East: Upcoming hubs in Dubai and Riyadh.
Asia: Future centers in Singapore and Shanghai.
North America: Planned logistics hub in Houston.

Clients anywhere in the world will enjoy the same door-to-door simplicity.

FAQs: Pick-Up, Transport & Return

Is my robot insured during transport?
Yes, every shipment is insured for the full replacement value.

Do I need to package the robot myself?
No, ASIMOV provides specialized crates and handles packaging.

How long does the process take?
Domestic: 48–72 hours. International: 5–10 days, depending on customs.

Can I get a temporary replacement during service?
Yes, loaner units are available for critical operations.

What if my robot is obsolete?
We offer a trade-in program with fixed pricing, including pick-up and return.

Conclusion: Service Without Barriers

Robotics should empower, not complicate. That is why ASIMOV takes responsibility not only for repairs, but also for the entire logistics chain.

By organizing pick-up, transport, and return easily, we remove friction, reduce downtime, and build trust. Clients know that when something goes wrong, ASIMOV handles everything—from your door to our lab, and back again.

This is not just a convenience. It is part of our mission: to make robotics reliable, accessible, and unstoppable.